Showing posts with label Digital Marketing. Show all posts
Showing posts with label Digital Marketing. Show all posts

Tuesday, April 30, 2013

Marriage or Marketing - Long distances never work!

May 1 - The day when hard-working labourers are recognized and given a break. Do we know why May 1 was selected as the International Workers day?

It apparently began with some violence.

According to Wikipedia, The police reacted by firing on the workers, killing four demonstrators. "Reliable witnesses testified that all the pistol flashes came from the center of the street, where the police were standing, and none from the crowd. Moreover, initial newspaper reports made no mention of firing by civilians. A telegraph pole at the scene was filled with bullet holes, all coming from the direction of the police."

Wow, that is some description on how International Worker's day started..

On a different note, I recently heard that a close friend separated from his wife of 4 years - the reason given, they had always been working out of different parts of the country and this took a toll. Sad as it may seem, this is reality..

Long distance marriages have seldom worked and in the cases they did, well, my salutations to the couple!

Wait though, what has this to do anything with our main theme, Marketing?? There is a lot in common!

Marketing or Marriages - The closer the distance, the easier it is to succeed.

Remember the good old days when TVCs used to be only source of reaching consumers? So we had Radio ads, TVCs and Print ads and beyond that, there was nothing. Good and Bad.

As a consumer, if I wanted to buy an expensive product, I was probably influenced by the best ads I saw on TV or the best Print ad that a company had come up with in my local newspaper.

Job done. Case closed. Product purchased. And they lived happily...

Let us look at the Advertising/Marketing scenario now. Whether it be the recent Samsung S4 or whether Unilever launches a new soap variant, Brands have to cover all possible medium - TV, Print, YouTube videos, Facebook Promos, Celebrity launches, set up 1800 support, Telemarketing, OOB, whew...

Good News for Brands? Maybe.
Good News for Consumers? Maybe Not.

What does this mean for the consumer?

While the physical distance has reduced and shrunk, the psychological distance has increased.


Let us try representing this pictorially (albeit a bad picture):

Selection / Buying Thought process Then:


Selection / Buying Thought process Now:


So, we clearly have a challenge here, ain't we? How do we get closer to consumers?

Our customer value Maximization approach may help here. I will attempt to answer this in my next post. Till then, Let me sign off with a Bryan Adams number on Long-distance:

Oceans apart, day after day
And I slowly go insane
I hear your voice, on the line
But it doesn't stop the pain
If I see you next to never
how can we say forever

(chorus)
Wherever you go, whatever you do
I will be right here, waiting for you
Whatever it takes, or how my heart breaks
I will be right here waiting for you......


(Alas, how we wish we could say this for brands!)

Tuesday, January 15, 2013

Everyone loves a Cornetto!

Now, I am sure all of us have eaten a Cornetto at some time or the other. Ah! the pleasure of biting into the Cornetto! Are you surprised to know that it has been around since the '60's according to this article (http://en.wikipedia.org/wiki/Cornetto_(ice_cream))?

If by now, you have not already started drooling over this as I have, here is some more temptation for you:



Aha! Now, try resisting this! :-)

Hold on, this is not a blog about Cornetto itself or ice creams or chocolates (sigh! how I wish it was!) itself, this is a blog about Marketing/Analytics.

Have you ever wondered what makes the Cornetto a favorite ice cream for many of us? I mean, sure there are a dozen ice creams out there and newer and better ones at that, but the Cornetto does seem to hold a small, special place..I will tell you what my top reason for loving the Cornetto is (and I am sure I will hear a few dozen yes's to this) - 

a) It looks yummy for starters
b) The first bite is full of Ice cream and nuts and your chosen flavour

And you go wow, that was sure nice but then the follow-through experience is even more yummy, ain't it? Once you bite through the ice cream, the chocolate! Yes!!! the chocolate is hidden and comes as a slurrp-pleasant surprise! You just want more of it! 

But wait, it isn't over yet - 

The very last bite of the waffle cone - again, there is just that last bit of chocolate that makes you go wow! 

A complete "I-Scream" experience, if there is one!

Good Marketing is just this - if you are able to deliver a Cornetto experience to your customers/TA/Segment, you are probably doing it right. 

The first look, the first bite, the follow-through and the climax - if we are able to package all these elements well in our offers to customers, we will hit bullseye sooner or later.

Unfortunately, for many brands, if the eDMs are fantastic, the follow-through customer experience is not just that great (coupled with the fact that we are talking channel-agnostic experience), if our follow-through experience is just great, our last-mile execution and actual delivery to the customer sucks.

If you have had such great experiences with brands, kindly leave a note. Happy to note your comments and eat my Cornetto too!





Just one Cornetto,
give it to me,
delicious ice-cream, of Italy,
creamy vanilla and choco dream,
Give me a Cornetto,
from Wall's ice cream.


Cornetto, anyone?

Cheers!







Thursday, March 25, 2010

Long Long (Xer)Ago...

We are in the field of customer value maximization. I am not sure if this was by design or by chance, but we seem to be rather well-placed as a hybrid model between an ad agency (though we dont deal with print or TV media), an Analytics consulting company, A technology player and a Process enhancer - We cater to most of our clients needs across these 4 pillars of our company. In short, any marketing initiatives that can be measured is where our capabilities are. We either architect such programs (online brand strategy, usability, building customer segments, CRM roadmaps and so on) or take up currently running programs and help customers derive greater value. While one team is busy designing that awesome creative (incidentally, one of our creatives got short-listed for awards last year), another team is busy help a customer increase sales through his portal, while yet another team is working on building strategic segments of customers.


Boy, do we live in interesting times!